Data Rights & Grievance Requests

How to make a request

Email potbharpos@gmail.com with the subject “Data Rights Request”, or call +91 98504 33750. State the right you wish to exercise and the email address or phone number used with us. Do not send identity documents unless we specifically and securely request them.

Requests we support

• Access or a summary of eligible personal data and processing activities.
• Correction, completion, or updating of inaccurate information.
• Erasure where the processing purpose has ended and retention is not required by law.
• Withdrawal of consent and suppression of optional marketing.
• A grievance about collection, use, disclosure, security, or a previous request.

Verification and response

We may verify your request using information already associated with the record. We aim to acknowledge requests promptly and resolve grievances within a reasonable period, ordinarily no later than 90 days where the applicable DPDP Rules require that period. Complex or legally restricted requests may take longer, and we will explain material delays.

Limits

We may retain or withhold information where required for legal compliance, fraud prevention, security, confidential information belonging to another person, or the establishment or defence of legal claims. We will explain a refusal where the law permits.

Escalation

First contact the Grievance Officer, PotBhar POS at potbharpos@gmail.com. When the relevant statutory mechanism is available and you have exhausted our grievance process, you may approach the Data Protection Board of India in the manner prescribed by law.