Legal · Billing
Cancellation & Refund Policy
We aim to make scope and cost clear before payment. The specific invoice or signed order takes priority where it provides different terms.
Before purchase
Ask for a demonstration and confirm required devices, printers, outlet count, menu migration, integrations, training, installation, and support. The ₹5,000/year headline is for the software subscription; additional requirements are quoted separately.
Cancellation
You may ask to cancel a pending order or stop a future renewal by contacting potbharpos@gmail.com. Cancellation does not automatically reverse work already performed, activated licences, third-party charges, delivered hardware, or custom services.
Software refunds
Unless an invoice states otherwise, requests made before account activation may be refunded after deducting non-recoverable payment charges. After activation, annual software fees are generally non-refundable because access, onboarding capacity, and licence resources have been provisioned. We will review a documented material failure that we cannot remedy within a reasonable time and may provide a proportionate refund or credit where appropriate.
Hardware and third-party services
Hardware returns depend on supplier terms, condition, packaging, warranty, and whether an item was configured or used. Payment-gateway, messaging, travel, installation, data-entry, and other third-party or consumed-service charges are non-refundable unless the relevant provider accepts a reversal.
How refunds are issued
Approved refunds are returned to the original payment method where practical. Banking and payment-provider processing times apply. This policy does not limit rights that cannot be excluded under applicable law.